FAQ's

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Written by MyReceipts

What are the benefits of an eReceipt?

eReceipts or digital receipts (like MyReceipts) are better for the environment (less paper = less waste), and unlike thermal paper receipts, they won’t fade and are convenient to store for future reference (returns, warranties etc)

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What is MyReceipts?

MyReceipts is an intelligent digital receipt system that stores all your receipt data in the cloud so that you never lose any transactional information for when you need it (think: returns, warranties, insurance etc).

MyReceipts is a platform that allows you receive all of your receipts in one place. No more keeping your slips in your bulging wallet, or in a box in your cupboard. And the best part is, your MyReceipts slips will never fade.

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How does MyReceipts work?

We have integrated MyReceipts into the Point-of-Sale systems of the places you like to shop, so that instead of printing a paper receipt, the POS sends a digital version via SMS to your phone or via email (depending on your preference).

The POS verifies who you are while the transaction is still taking place, so that we know you are a real human. Once the POS confirms that you are signed up for MyReceipts, or that you are using a valid payment/loyalty/account card, it transmits your receipt data to our servers which in turn sends the information onto you.

This information is stored in our PCI DSS compliant environment. We tokenise critical data to ensure the data is protected. The rest we keep stored behind bank level security frameworks and protocols.

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What will it cost me?

Absolutely nothing, MyReceipts is free to individuals.

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Do I need to sign up to receive an eReceipt from MyReceipts?

Our services do not require you to sign up to receive an eReceipt. You simply have to provide your contact details to the cashier on checkout so that we can send you the eReceipt. 

However, we understand that being asked for your contact details every time you are paying can be extremely annoying – especially when you are in a rush – so we have created a way that automatically sends your receipts to you. For this automatic process to work, we ask that you sign up on the MyReceipts Portal and give us a few details about yourself, so that we can identify you when you shop.

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Am I still able to receive a physical receipt if I want one?

Yes, you just need to ask the cashier for a paper receipt.

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Why do I need to provide my ID Number to register on the MyReceipts Portal?

Your receipt is a legal document. We want to be very sure that the documents you receive from the store you shopped at, are yours. In the same spirit, we want to make sure that you are not receiving someone else’s documents! For us to verify that you are the rightful owner of the information you provide, we require you to give us your ID number so that we can verify you are who you say you are.

Finally, because our cellphone numbers, email addresses, bank cards and loyalty cards are subject to change over time, we wanted to make your life as simple as possible by recognising you even if your information changes. To do this, we use your national ID number because it is absolutely unique to you and never changes.

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How do you protect my information?

Your privacy, and the protection of your personal information is of paramount importance to us. 

Here are some quick facts;

  1. MyReceipts will not provide your personal information to 3rd parties without your agreement.
  2. MyReceipts protects your data with the very best encryption and storage technologies.

MyReceipts does ask you for your personal information, but only to be able to identify your transactions and link them to your profile. We may ask some specific personal information to prove that you are who you say you are for your protection and ours. We also want to make your life easier by automatically identifying your transactions so that you don’t have to manually add them.

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